Support

We usually reply within 2 business days.

Frequently asked questions

I got a new phone. How do I keep my progress?
Your progress is saved to the cloud automatically when you are online. On your new phone, sign in with the same Google Play Games or Game Center account and open the game: your progress comes back.

My purchase did not arrive.
Make sure you are online and restart the game. For Remove Ads, open the Shop and tap Restore Purchases at the bottom. If it is still missing, email us with the order number from your store receipt.

How do I get a refund?
Refunds are handled by the store you bought from: Apple or Google Play.

How do I turn off personalised ads?
In the EEA, the UK and Switzerland, open Settings → Privacy in the game. On iPhone you can turn off tracking in Settings → Privacy & Security → Tracking; on Android you can delete your advertising ID in your phone's privacy settings.

Delete your data and account

You can ask us to delete your Moonquack account and all game data linked to it (progress, in-game purchase history, player name and cloud save):

1. Email privacy@baelagames.com with the subject "Delete my Moonquack data".
2. Include your player name from the game profile.
3. We confirm by email and delete your data within 30 days. Purchase records we must keep by law are kept only for that purpose.

Deleting is permanent: your progress, coins and costumes cannot be restored afterwards. Uninstalling the game removes the data stored on your phone, but not your cloud save.